The implementation of the P2B Regulation is estimated to have a positive effect on the activity of companies in e-commerce, however, in practice there have generally been no changes in business relationships with online service providers.Platform to Business Regulation (EU 2019/1150 P2B Regulation) In terms of satisfaction with online purchases, an extremely high percentage (95%) of consumers surveyed are satisfied with their overall experience as e-consumers, as cases of fraud have in practice very low rates of frequent occurrence. Consumers are more demanding with respect to the features that Greek online stores are expected to meet in relation to those registered abroad, however they tend to prefer the former with a view to supporting Greek stores vis-à-vis foreign retail stores.Main deterrents for e-purchasing include, inter alia, transport costs, time for delivery of goods, concern about possible cases of fraud and absence of the payment-on-delivery option.In particular, the Final Report comes to the following conclusions/proposals: Issues relating to the application of national and EU rules on the online sales channel, factual and legal barriers to business activity, difficulties in cross-border business activity and issues relating to dealing with virtual stores and counterfeit goods.Possible distortions stemming from the cooperation between retailers and online platforms, such as issues relating to charging models, verification of ratings and determination of initial/predetermined rating of products and online stores.Possible distortions stemming from the cooperation between retailers and their suppliers, such as restrictions on pricing policy, use of the Internet and cross-border sales.Issues related to online payments, shipping costs and delivery of products as well as data collection and management.Consumer trends and competitive conditions prevailing in the E-commerce sector in Greece, the intensity of competition between the online and physical sales channels and the penetration of foreign retailers and online platforms into the domestic Ε-markets.The development and prospects of E-commerce in Greece, with emphasis on the importance of cooperation with online platforms-marketplaces and search and price comparison platforms as well as on the pros/cons of online purchases.The EU and Greek legal framework governing the digital economy, as well as the relevant case-law and practices of courts, national competition authorities and the European Commission.More specifically, the scope of the sector inquiry includes, inter alia, a thorough analysis of the following aspects: 40 of Law 3959/2011), it also highlights issues that, albeit similar, do not fall stricto sensu within the HCC’s competence, such as issues relating to consumer protection, the use of Big Data, implementation of Regulation (EU) 2019/1150 (P2B Regulation) etc. In this context, the HCC used a variety of methods to collect the necessary data, in particular by organising public consultations/teleconferences, sending a series of questionnaires and conducting a consumer survey.Īlthough the inquiry mainly focuses on purely competition issues (within the meaning of art. This large-scale sector inquiry on the competitive conditions prevailing in the E-commerce sector/markets, carried out in Greece for the first time, was designed and conducted with the aim of attracting the maximum possible participation of all interested parties/stakeholders (consumers, businesses at all levels of the value chain of products, sectoral and other institutional bodies). The Hellenic Competition Commission (HCC) published today, Wednesday 2 November 2022, the Final Report for its sector inquiry into E-commerce, which is available here (in Greek). Computational Competition Law and Economics.Sector inquiry into basic consumer goods.Market Investigation in the Construction Sector.Market Investigation in the Press Distribution Sector.Directorate for International Relations and Communications.
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